Refund policy
Return and Refund Policy – Viva Gadgets
At Viva Gadgets, we are committed to delivering high-quality products to our customers. Please review our return and refund policy carefully before placing an order.
No Return Policy
Viva Gadgets follows a strict no-return policy. Products once delivered are not eligible for return or exchange, except in the cases mentioned below.
Eligible Returns
A return request will be accepted only if:
The product received is damaged at the time of delivery, or
The product received is incorrect or mismatched compared to the order placed
No other reasons will be considered for returns.
Return Request Timeline
Customers must raise a return request within 24 hours of receiving the product
Requests raised after this period will not be accepted
Conditions for Return Approval
The product must be unused, unworn, and in original condition
Original packaging, accessories, manuals, and tags must be intact
Clear images or an unboxing video may be required for verification
Refund or Replacement
Once the issue is verified, a replacement or refund will be initiated at our discretion
Approved refunds will be processed to the original payment method within 5–7 business days
Non-Returnable Cases
Damage caused by misuse, mishandling, or normal wear and tear
Minor color or design variations as displayed on the website
Change of mind after order confirmation
Contact Information
For return-related queries, please contact
Email: vivagadgets3467@gmail.com
WhatsApp: [8237982813]
Viva Gadgets reserves the right to modify this policy at any time without prior notice